Think of it not as software, but as your most efficient new employee. A PTA is a digital specialist, pre-trained for the hospitality industry, that handles complex operational tasks—from managing bookings to coordinating staff—24/7.

Chatbots answer basic questions. Your Provia Assistant takes action. It doesn't just say when the restaurant opens; it makes the reservation, notifies the kitchen of dietary needs, and coordinates with your staff. It's an active operational partner, not a passive Q&A tool.

Implementation is fast and simple. We typically have your customized assistant operational within 48-72 hours. The process is straightforward: we configure the PTA with your business rules and brand voice, and you deploy it instantly to your customers via a simple QR code or web link. No complex hardware or staff training is required.

Before launch, we work with you to integrate your unique operational DNA. Your assistant learns everything: your specific room types, menu items, opening hours, brand voice, and special policies. It becomes a true expert on your business, ensuring every customer interaction is consistent with your brand standards.

No. The goal is to empower your staff, not replace them. Your assistant handles the repetitive, time-consuming inquiries, which frees your human team from burnout and allows them to focus on what they do best: providing high-value, personal service to your guests. It acts as a tireless partner, making their jobs easier and more effective.

The ROI comes from multiple areas:

1) Reduced Labor Costs by automating tasks that would require multiple staff members.

2) Increased Revenue through intelligent upselling.

3) Improved Efficiency by reducing errors and optimizing workflows.

4) Enhanced Loyalty by providing flawless service that brings customers back.

Absolutely. We operate with enterprise-grade security protocols. All data is encrypted, and we adhere to strict privacy standards. Your business information and your customers' data are treated with the utmost confidentiality and are never shared.

You get access to a powerful command dashboard. It provides real-time insights into your operations: most common guest requests, peak service hours, staff performance metrics, and customer satisfaction trends. This data helps you move from guessing to making informed, data-driven decisions to grow your business.

We see ourselves as your long-term partner. You receive dedicated 24/7 technical support. Additionally, our team will work with you periodically to analyze your assistant's performance and suggest new ways to optimize your operations and further enhance your customer experience.